A young man on the phone

Please note that our offices customer service opening hours are different than our call centre working hours. 

Call Centre 

if you prefer to contact us by telephone or fax, please use the below information:


+357 22 585 000


+357 22 585 129

Working Hours

Monday-Friday: 09.00 - 14.00
Tuesday: 09.00 - 17.00

Contact Email

if you prefer to contact us via email, please use the below information:


Email Address

General enquiries


Exam enquiries


IELTS enquiries


Music enquiries


Education enquiries


Offices and Customer Service Opening Hours 

if you prefer to visit us, please see our opening hours for the public:

NICOSIA OFFICE (Aristotelous Street)

Customer Service Opening Hours for public

Monday, Tuesday, Wednesday and Thursday: 09.00 - 11.00
Tuesday & Wednesday: 15.30 - 17.30
Friday: Closed for public

Call Centre - Customer Services

Telephone:  +357 22 585 000
Fax: +357 22 585 129

Office Address

1-3 Aristotelous street
1011 Nicosia
PO Box 21175

Office map

Public Holidays in 2019

Our office will be closed on the following dates:

  • 1 January - New Year’s Day
  • 11 March - Green Monday
  • 25 March - Independence Day
  • 26 April - Easter
  • 29 April to 30 April inclusive - Easter
  • 1 May - May Bank holiday
  • 17 June - Whit Monday
  • 15 August - Assumption Day
  • 1 October - Cyprus Independence Day
  • 28 October - Ochi Day
  • 23 December 2019 to 01 January 2020 inclusive for Christmas and New Year celebrations

NICOSIA OFFICE (Şht. Üsteğmen Ünal Genç Sokak)

Please note our British Council Nicosia address has moved from Kasim Street Koskluciftlik. Please see the map and address below.

Customer Service Opening Hours for public

Tuesday & Thursday: 09.30-12.30, 14.00-17.00

Call Centre - Customer Services

Telephone: +90 392 2274938

Office Address

7, Şht. Üsteğmen Ünal Genç Sokak
Marmara Bölgesi
(Behind Istanbul perde) 


Public Holidays in 2019

Our office will be closed on the following dates:

  • 23 April - Childrens’ Day
  • 01 May - May Bank holiday
  • 04 June to 07 June inclusive - Ramazam Bayram 
  • 12 August to 14 August inclusive - Kurban Bayram 
  • 29 October 
  • 23 December 2019 to 01 January 2020 inclusive for Christmas and New Year celebrations


We want everyone to enjoy their visit to the British Council. 

Visitors with disabilities and those bringing pushchairs can view details of access to our centres below. If you have any queries, please contact us. We will be happy to discuss your access needs and do our best to help.

Find out more about access to our Nicosia Office (Aristotelous Street)

Your comments and complaints

Find out about our complaint policy at the External links section at the end of this page.

If you wish to make a complaint, you can do so by email, letter or telephone. However, we encourage you to make your complaint in writing wherever possible. All complaints should be made within 90 days of the date that the event occurred, or the date that the issue came to your attention at contact@cy.britishcouncil.org.

How helpful were we today? Take our short survey

It’ll only take you a few minutes and your views can make a big difference.

This survey will enable us to find out how we can provide excellent customer service. We are keen to know how you honestly feel and what is important to you.

Follow this link to take the survey. 

External links