A young man on the phone

Call Centre 

if you prefer to contact us by telephone or fax, please use the below information: 


+357 22 585 000


+357 22 585 129

Working Hours

Monday-Friday: 09.00 - 14.00

Contact Email

if you prefer to contact us via email, please use the below information:


Email Address

General enquiries


Exam enquiries


IELTS enquiries


Music enquiries


Education enquiries


Offices and Customer Service Opening Hours 

if you prefer to visit us, please see our opening hours for the public:

NICOSIA OFFICE (Aristotelous Street)

Call Centre - Customer Services

* We would like to inform you that our reception area located at Aristotelous Street is closed. Our services are available by appointment only. If you would like to book an appointment you can contact us through our call centre or via email as below.  

Telephone:  +357 22 585 000
Fax: +357 22 585 129
Email: contact@cy.britishcouncil.org

Office Address

1-3 Aristotelous street
1011 Nicosia
PO Box 21175

Office map

Public Holidays in 2020

Our office will be closed on the following dates:

  • 1 January 
  • 6 January
  • 2 March 
  • 25 March
  • 17 April to 21 April inclusive 
  • 1 May 
  • 8 June
  • 1 October
  • 24 December 2020 to 1 January 2021 inclusive

NICOSIA OFFICE (Şht. Üsteğmen Ünal Genç Sokak)

Call Centre - Customer Services

We would like to inform you that the office will be closed on 13 and 15 October. You can contact us through email.

  • Tuesdays: 9.30 - 17.00
  • Thursdays: 9.30 - 13.30

Telephone: +90 392 2274938

Office Address

7, Şht. Üsteğmen Ünal Genç Sokak
Marmara Bölgesi
(Behind Istanbul perde) 


Public Holidays in 2020

Our office will be closed on the following dates.

  • 1 January
  • 23 April 
  • 1 May
  • 19 May
  • 25 May to 26 May inclusive
  • 30 July to 3 August inclusive
  • 29 October 
  • 24 December 2020 to 1 January 2021 inclusive


We want everyone to enjoy their visit to the British Council. 

Visitors with disabilities and those bringing pushchairs can view details of access to our centres below. If you have any queries, please contact us. We will be happy to discuss your access needs and do our best to help.

Find out more about access to our Nicosia Office (Aristotelous Street)

Your comments and complaints

Find out about our complaint policy at the External links section at the end of this page.

If you wish to make a complaint, you can do so by email, letter or telephone. However, we encourage you to make your complaint in writing wherever possible. All complaints should be made within 90 days of the date that the event occurred, or the date that the issue came to your attention at contact@cy.britishcouncil.org.

How helpful were we today? Take our short survey

It’ll only take you a few minutes and your views can make a big difference.

This survey will enable us to find out how we can provide excellent customer service. We are keen to know how you honestly feel and what is important to you.

Follow this link to take the survey. 

External links